Refund Policy

At Shri Akshaya LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund guidelines below.

1. Return Period

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, you must contact us within 30 days of receiving your order and receive return instructions before sending the product back.

2. Return Conditions

To qualify for a return, the product must be:

Unused and in its original condition.

Returned with all original packaging, accessories, manuals, and other items included with the product.

Free from damage caused by misuse, accidents, improper installation, or normal wear and tear.

Returned with proof of purchase or your original order information.

Products that are returned incomplete, damaged, used, or missing original accessories may not qualify for a full refund.

3. Non-Returnable Items

Certain products may not be eligible for return due to their nature or condition.

These may include:

Gift cards or digital products.

Products marked as final sale or non-returnable at the time of purchase.

Products that have been damaged or altered after delivery.

Items that are returned without the original accessories or packaging when those items are required for resale.

Any additional non-returnable products will be identified on the applicable product page before purchase.

4. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.

For damaged packages or products, we may request photographs or other information to help us investigate the issue.

If the product is confirmed to have arrived damaged or defective, Shri Akshaya LLC may offer a replacement, repair, or refund depending on the circumstances and availability.

Please do not return a damaged or defective product before contacting us for return instructions.

5. Incorrect Items

If you receive an item that is different from what you ordered, please contact us promptly.

After reviewing the order, we will work with you to arrange an appropriate solution, which may include a replacement or refund.

6. Return Shipping

Unless the product is defective, damaged during delivery, or incorrectly shipped, the customer is generally responsible for the cost of return shipping.

If the return is the result of an error on our part or an item arrived defective or damaged, we will review the situation and may cover the applicable return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

7. How to Request a Return

To request a return, please contact our customer service team with your order number and the reason for the return.

After your request is reviewed and approved, we will provide instructions for returning the product.

Please do not send products to an address without first receiving return instructions from us.

8. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution. After we issue a refund, it may take additional time for the funds to appear in your account.

If a refund has been approved but you have not received it after the applicable processing period, please contact us.

9. Partial Refunds

In certain circumstances, we may issue a partial refund if a returned product has been used, damaged, is missing components, or does not meet the requirements of our return policy.

Any applicable deduction will be communicated to the customer when the return is reviewed.

10. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange or replacement when the same product is available.

For general returns, exchanges may be subject to product availability.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow the return procedure.

12. Refused or Undeliverable Packages

If a package is refused or returned to us because the customer provided an incorrect or incomplete shipping address, failed to receive the package, or otherwise caused the delivery to fail, additional shipping or return costs may apply.

Any refund in such circumstances will be reviewed based on the individual situation.

13. Sale Items

Sale, promotional, clearance, or discounted products may have different return conditions. If special return conditions apply, they will be stated on the applicable product page or at the time of purchase.

14. Manufacturer Warranty

Some electronics may include a manufacturer's warranty. Manufacturer warranties are provided by the manufacturer and may be subject to separate terms and conditions.

Where applicable, customers may need to contact the manufacturer directly for warranty service.

15. Changes to This Policy

Shri Akshaya LLC reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.